{"id":3224,"date":"2025-06-25T08:22:44","date_gmt":"2025-06-25T08:22:44","guid":{"rendered":"https:\/\/www.gimbus.it\/?page_id=3224"},"modified":"2025-10-01T11:12:22","modified_gmt":"2025-10-01T11:12:22","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.gimbus.it\/it\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3224\" class=\"elementor elementor-3224\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60e6e5e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"60e6e5e\" data-element_type=\"container\" data-e-type=\"container\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-underline e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-a9bdb04\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-154\"><a href=\"https:\/\/www.gimbus.it\/it\/\" class=\"elementor-item\">Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2195\"><a href=\"https:\/\/www.gimbus.it\/it\/gimbus-tours\/\" class=\"elementor-item\">Tour<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2196\"><a href=\"https:\/\/www.gimbus.it\/it\/shared-tours\/\" class=\"elementor-sub-item\">Tour condivisi<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2197\"><a href=\"https:\/\/www.gimbus.it\/it\/private-tour\/\" class=\"elementor-sub-item\">Tour privati<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2198\"><a href=\"https:\/\/www.gimbus.it\/it\/most-popular\/\" class=\"elementor-sub-item\">I pi\u00f9 richiesti<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2244\"><a href=\"https:\/\/www.gimbus.it\/it\/gimbus-tours\/\" class=\"elementor-sub-item\">Vedi tutti<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-155\"><a href=\"https:\/\/fareharbor.com\/embeds\/book\/gimbus\/?full-items=yes&amp;flow=1382170\" class=\"elementor-item\">Prenota ora<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-543\"><a href=\"https:\/\/www.gimbus.it\/it\/about-us\/\" class=\"elementor-item\">Chi Siamo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-544\"><a href=\"https:\/\/www.gimbus.it\/it\/contact\/\" class=\"elementor-item\">Contatti<\/a><\/li>\n<li class=\"trp-language-switcher-container menu-item menu-item-type-post_type menu-item-object-language_switcher current-language-menu-item menu-item-3752\"><a href=\"https:\/\/www.gimbus.it\/it\/wp-json\/wp\/v2\/pages\/3224\" class=\"elementor-item elementor-item-anchor\"><span data-no-translation><img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.gimbus.it\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/en_GB.png\" width=\"18\" height=\"12\" alt=\"en_GB\" title=\"English\"><\/span><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu di commutazione\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewbox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewbox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-a9bdb04\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-154\"><a href=\"https:\/\/www.gimbus.it\/it\/\" class=\"elementor-item\" tabindex=\"-1\">Home<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-2195\"><a href=\"https:\/\/www.gimbus.it\/it\/gimbus-tours\/\" class=\"elementor-item\" tabindex=\"-1\">Tour<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2196\"><a href=\"https:\/\/www.gimbus.it\/it\/shared-tours\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Tour condivisi<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2197\"><a href=\"https:\/\/www.gimbus.it\/it\/private-tour\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Tour privati<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2198\"><a href=\"https:\/\/www.gimbus.it\/it\/most-popular\/\" class=\"elementor-sub-item\" tabindex=\"-1\">I pi\u00f9 richiesti<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-2244\"><a href=\"https:\/\/www.gimbus.it\/it\/gimbus-tours\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Vedi tutti<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-155\"><a href=\"https:\/\/fareharbor.com\/embeds\/book\/gimbus\/?full-items=yes&amp;flow=1382170\" class=\"elementor-item\" tabindex=\"-1\">Prenota ora<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-543\"><a href=\"https:\/\/www.gimbus.it\/it\/about-us\/\" class=\"elementor-item\" tabindex=\"-1\">Chi Siamo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-544\"><a href=\"https:\/\/www.gimbus.it\/it\/contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contatti<\/a><\/li>\n<li class=\"trp-language-switcher-container menu-item menu-item-type-post_type menu-item-object-language_switcher current-language-menu-item menu-item-3752\"><a href=\"https:\/\/www.gimbus.it\/it\/wp-json\/wp\/v2\/pages\/3224\" class=\"elementor-item elementor-item-anchor\" tabindex=\"-1\"><span data-no-translation><img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.gimbus.it\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/en_GB.png\" width=\"18\" height=\"12\" alt=\"en_GB\" title=\"English\"><\/span><\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f60fd70 elementor-shape-square e-grid-align-right elementor-widget__width-initial elementor-widget-mobile__width-auto elementor-hidden-mobile elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"f60fd70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-fac13cb\" href=\"https:\/\/www.instagram.com\/gimbustour\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-467570f\" href=\"https:\/\/www.facebook.com\/share\/19Qd2vp7oJ\/?mibextid=wwXIfr\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd1ed81 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"fd1ed81\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5401c4 elementor-widget elementor-widget-heading\" data-id=\"b5401c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">General Terms and Conditions of Use<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4495e61 elementor-widget elementor-widget-text-editor\" data-id=\"4495e61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This document outlines the general terms and conditions of use for the services offered by <\/span><b>\u201cGIMBUS\u201d<\/b><span style=\"font-weight: 400;\">, a registered trademark owned by <\/span><b>Urban Emotions S.r.l.<\/b><span style=\"font-weight: 400;\"> (\u201cUrban Emotions\u201d), Tax\/VAT ID 04214870133, with registered office in Como, Via Campagna, 11, available on its website<\/span><a href=\"http:\/\/www.gimbus.it\/it\/\"> <b>www.gimbus.it<\/b><\/a><span style=\"font-weight: 400;\"> and the digital platform <\/span><b>Fareharbour.com<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><h3><b>PLEASE READ CAREFULLY<\/b><\/h3><p><span style=\"font-weight: 400;\">Dear user, before browsing the website or making a reservation, we invite you to carefully read these General Terms and Conditions, which govern the use of the services offered through the site.<\/span><\/p><p><span style=\"font-weight: 400;\">Access to, navigation on, and use of the site constitute <\/span><b>express acceptance<\/b><span style=\"font-weight: 400;\"> of these contractual terms and conditions, and imply a <\/span><b>binding obligation<\/b><span style=\"font-weight: 400;\"> for each user to comply with them.<\/span><\/p><p><span style=\"font-weight: 400;\">The <\/span><b>Privacy Policy<\/b><span style=\"font-weight: 400;\">, available at:<\/span><a href=\"https:\/\/www.gimbus.it\/it\/privacy-policy\/\"> <span style=\"font-weight: 400;\">https:\/\/www.gimbus.it\/it\/privacy-policy\/<\/span><\/a><span style=\"font-weight: 400;\">, is to be considered an <\/span><b>integral and incorporated part<\/b><span style=\"font-weight: 400;\"> of these General Terms and Conditions of Use.<\/span><\/p><p><span style=\"font-weight: 400;\">Access to and use of the website is entirely voluntary and implies the user&#8217;s responsibility to comply with and be <\/span><b>legally bound<\/b><span style=\"font-weight: 400;\"> by these Terms and the Privacy Policy.<\/span><\/p><p><span style=\"font-weight: 400;\">Urban Emotions reserves the right to <\/span><b>modify<\/b><span style=\"font-weight: 400;\"> the content of these General Terms and Conditions of Use <\/span><b>at any time and without prior notice<\/b><span style=\"font-weight: 400;\">. Therefore, it is the user&#8217;s responsibility to <\/span><b>review the Terms<\/b><span style=\"font-weight: 400;\"> at each access to the website.<\/span><\/p><h3><b>1. Definition of the Service<\/b><\/h3><p><b>1.1<\/b><span style=\"font-weight: 400;\"> Urban Emotions, Tax\/VAT ID 04214870133, with registered office in Como, Via Campagna 11, operates as a <\/span><b>tour operator<\/b><span style=\"font-weight: 400;\">, primarily organizing packages of recreational tourist experiences using its own electric vehicles, referred to as <\/span><b>&#8220;tourist shuttles&#8221;<\/b><span style=\"font-weight: 400;\">, supported by a range of complementary services such as, but not limited to: <\/span><b>multilingual staff assistance<\/b><span style=\"font-weight: 400;\">, <\/span><b>multilingual audio guides<\/b><span style=\"font-weight: 400;\">, <\/span><b>professional tour guides<\/b><span style=\"font-weight: 400;\">, <\/span><b>boat tours<\/b><span style=\"font-weight: 400;\">, etc.<\/span><\/p><p><span style=\"font-weight: 400;\">In addition to the aforementioned mobility services, Urban Emotions also offers classic ancillary travel services, including but not limited to: <\/span><b>boat tours<\/b><span style=\"font-weight: 400;\">, <\/span><b>travel planning<\/b><span style=\"font-weight: 400;\">, <\/span><b>excursions<\/b><span style=\"font-weight: 400;\">, <\/span><b>hostess and meet &amp; greet services<\/b><span style=\"font-weight: 400;\">, and <\/span><b>event planning and coordination<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">A <\/span><b>&#8220;tourist package&#8221;<\/b><span style=\"font-weight: 400;\"> is defined as a \u201ccombination of at least two different types of travel services for the purpose of the same trip or vacation,\u201d if at least one of the following conditions is met:<\/span><\/p><p><span style=\"background-color: transparent;\"><b>a)\u00a0<\/b>The services are combined by a single professional, even at the traveler\u2019s request or based on their selection, before a single contract is concluded for all services;<\/span><\/p><p><b style=\"background-color: transparent;\">b)<\/b><span style=\"background-color: transparent;\"> The services, even if subject to separate contracts with individual service providers, are:<\/span><\/p><div>\u00a0<\/div><p><b>b.1)<\/b><span style=\"font-weight: 400;\"> purchased at a single point of sale and selected before the traveler agrees to pay;<\/span><\/p><p><b>b.2)<\/b><span style=\"font-weight: 400;\"> offered, sold, or billed at an all-inclusive or total price;<\/span><\/p><p><b>b.3)<\/b><span style=\"font-weight: 400;\"> advertised or sold under the term &#8220;package&#8221; or a similar designation;<\/span><\/p><p><b>b.4)<\/b><span style=\"font-weight: 400;\"> combined after the conclusion of a contract that allows the traveler to choose from a selection of different travel services, or purchased through linked online booking processes in which the traveler\u2019s name, payment details, and email address are transmitted by the first professional with whom a contract is concluded to one or more other professionals, and a contract with the latter(s) is concluded <\/span><b>no later than 24 hours after<\/b><span style=\"font-weight: 400;\"> the booking confirmation of the first travel service.<\/span><\/p><p><b>1.2<\/b><span style=\"font-weight: 400;\"> These services are provided upon request by users, who may be <\/span><b>private individuals<\/b><span style=\"font-weight: 400;\"> (&#8220;Private Clients&#8221;) or <\/span><b>employees and\/or representatives of companies or hospitality businesses<\/b><span style=\"font-weight: 400;\"> (&#8220;Business Clients&#8221;) (collectively referred to as the \u201cClient\u201d or \u201cClients\u201d), and are not provided on a regular or continuous basis. The services are available <\/span><b>only on predetermined routes and schedules<\/b><span style=\"font-weight: 400;\">, and <\/span><b>exclusively by prior reservation<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><h3><span style=\"background-color: transparent; color: inherit; font-family: inherit;\">2.\u00a0<\/span><b style=\"background-color: transparent; font-size: 28px; color: inherit; font-family: inherit;\">Types of Services<\/b><\/h3><p><span style=\"font-weight: 400;\">The services offered by Urban Emotions are listed in the \u201cTOUR\u201d section of the website<\/span><a href=\"http:\/\/www.gimbus.it\/it\/\"> <span style=\"font-weight: 400;\">www.gimbus.it<\/span><\/a><span style=\"font-weight: 400;\">, and are in any case categorized as follows:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tour condivisi<\/b><span style=\"font-weight: 400;\">: these consist of transporting the Client along a predefined route, with a fixed departure time and duration. The Client purchases one or more seats on board a vehicle.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Private Vehicle Tours<\/b><span style=\"font-weight: 400;\">: these consist of transporting the Client along a predefined route, with a fixed departure time and duration. The Client books the entire vehicle for their exclusive use.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Private VIP Vehicle Tours<\/b><span style=\"font-weight: 400;\">: these also follow a predefined route but are characterized by flexible service start times. They may also include the presence of a professional tour guide on board.<\/span><\/li><\/ul><h3><b>3. External Collaborators<\/b><\/h3><p><span style=\"font-weight: 400;\">Urban Emotions may collaborate with <\/span><b>external partners<\/b><span style=\"font-weight: 400;\">, who are committed to operating according to the same standards of <\/span><b>quality and efficiency<\/b><span style=\"font-weight: 400;\">, and may rely on them for the delivery of services when deemed appropriate.<\/span><\/p><p><span style=\"font-weight: 400;\">Urban Emotions ensures that its collaborators perform the entrusted services <\/span><b>in compliance with all applicable laws, regulations, and safety protocols<\/b><span style=\"font-weight: 400;\">. The companies collaborating with Urban Emotions are solely and directly responsible for the services they provide.<\/span><\/p><h3><b>4. Service Booking<\/b><\/h3><p><span style=\"font-weight: 400;\">Service booking requests can be made by Clients in the following ways:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Through the website<\/span><a href=\"http:\/\/www.gimbus.it\/it\/\"> <span style=\"font-weight: 400;\">www.gimbus.it<\/span><\/a><span style=\"font-weight: 400;\">;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">By phone, via the dedicated booking center \u2014 however, <\/span><b>a follow-up request via email is required<\/b><span style=\"font-weight: 400;\">. A phone booking is confirmed by an email containing the Client\u2019s details and a description of the booked service, sent to the email address provided by the Client.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Urban Emotions confirms the booking <\/span><b>via email<\/b><span style=\"font-weight: 400;\"> and assumes no responsibility for bookings made using other methods.<\/span><\/p><p><span style=\"font-weight: 400;\">The booking confirmation must be retained and includes a confirmation code that must be shown to the driver. The service will be provided <\/span><b>according to the methods, times, and locations stated in the confirmation document<\/b><span style=\"font-weight: 400;\">, which the Client acknowledges as <\/span><b>full proof<\/b><span style=\"font-weight: 400;\"> between the parties with respect to the execution of the service, as agreed.<\/span><\/p><p><span style=\"font-weight: 400;\">The Client is required to verify the accuracy of the information contained in the confirmation and promptly report any discrepancies.<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Vehicle availability is guaranteed<\/b><span style=\"font-weight: 400;\"> only if the booking request is automatically and digitally confirmed via email when made through the website.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For bookings made via <\/span><b>email or telephone<\/b><span style=\"font-weight: 400;\">, availability is guaranteed <\/span><b>only upon receipt of a confirmation email<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Availability cannot be guaranteed in the event of: <\/span><b>football matches, public events, trade fairs, international congresses, major private or institutional events, public holidays, natural events, and force majeure<\/b><span style=\"font-weight: 400;\">. Urban Emotions undertakes to promptly inform the Client if the booking was unsuccessful.<\/span><\/p><p><span style=\"font-weight: 400;\">At the time of booking, the Client must provide the following information:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The <\/span><b>type of service requested<\/b><span style=\"font-weight: 400;\">;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The <\/span><b>departure time<\/b><span style=\"font-weight: 400;\"> of the service;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The <\/span><b>total number of passengers<\/b><span style=\"font-weight: 400;\">;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whether <\/span><b>children requiring child seats or other safety systems<\/b><span style=\"font-weight: 400;\"> (as per the Highway Code) will be on board;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Whether there are <\/span><b>passengers with special assistance needs<\/b><span style=\"font-weight: 400;\">, such as the use of <\/span><b>crutches<\/b><span style=\"font-weight: 400;\"> or other mobility aids;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In case of <\/span><b>departures from locations such as hotels<\/b><span style=\"font-weight: 400;\">, the <\/span><b>room number<\/b><span style=\"font-weight: 400;\"> must be specified<\/span><\/li><\/ul><div>\u00a0<\/div><div><h3><strong data-start=\"118\" data-end=\"148\">5. Online Service Bookings<\/strong><\/h3><p>The information provided on the descriptive pages of the services offered is for informational purposes only and does not constitute a contractual proposal or a public offer of the described services;<br data-start=\"351\" data-end=\"354\" \/>No information contained on this website shall be considered a contractual offer or an invitation to enter into a contract, except for the pages that describe specific services for which a clear and unequivocal contractual offer is explicitly made.<br \/><b style=\"background-color: transparent; font-size: 28px; color: inherit; font-family: inherit;\">6. Rates<\/b><\/p><\/div><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rates are subject to continuous changes depending on factors such as the <\/span><b>time of day<\/b><span style=\"font-weight: 400;\">, <\/span><b>day of the week<\/b><span style=\"font-weight: 400;\">, <\/span><b>how far in advance the booking is made<\/b><span style=\"font-weight: 400;\">, and <\/span><b>vehicle availability<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rates include: <\/span><b>fuel, assistance service, and audio guides where provided<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fees for <\/span><b>booked services not used due to the Client\u2019s fault are non-refundable<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><h3><b>7. Payment Methods<\/b><\/h3><p><span style=\"font-weight: 400;\">Payments must be made using the following methods:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Client may pay Urban Emotions for services <\/span><b>by credit card directly via the platform<\/b><a href=\"http:\/\/www.fareharbour.com\"> <b>www.fareharbour.com<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Business Clients<\/b><span style=\"font-weight: 400;\"> may also pay by <\/span><b>bank transfer<\/b><span style=\"font-weight: 400;\">, following the issuance of an invoice by Urban Emotions to the relevant company or hospitality structure.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alternatively, and <\/span><b>only for \u201clast-minute\u201d bookings<\/b><span style=\"font-weight: 400;\">, the passenger (whether a Private Client or a collaborator\/employee\/guest of a Business Client) may pay the service <\/span><b>directly to the driver<\/b><span style=\"font-weight: 400;\">, but <\/span><b>only by credit card<\/b><span style=\"font-weight: 400;\">. In this case, Urban Emotions will issue a <\/span><b>fiscal receipt<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Client may also purchase the service directly at our booking office located at <\/span><b>Via Fratelli Cairoli 21<\/b><span style=\"font-weight: 400;\">, 22100 Como, during regular office opening hours.<\/span><\/li><\/ul><h3><b>8. Service Modifications<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Modifications to already confirmed bookings may be requested and are <\/span><b>subject to availability<\/b><span style=\"font-weight: 400;\"> and <\/span><b>may result in a price change<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All modifications are considered accepted <\/span><b>only if confirmed in writing<\/b><span style=\"font-weight: 400;\">, together with any applicable new rate.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the requested modification cannot be accommodated, the service will be <\/span><b>confirmed as originally booked<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any <\/span><b>extension of the service<\/b><span style=\"font-weight: 400;\"> and\/or <\/span><b>request for additional services<\/b><span style=\"font-weight: 400;\"> beyond those originally booked will be subject to the <\/span><b>driver\u2019s availability<\/b><span style=\"font-weight: 400;\">, and Urban Emotions declines any responsibility for <\/span><b>agreements made directly with the driver<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><h3><b>9. Vehicle Requirements<\/b><\/h3><ol><li style=\"list-style-type: none;\"><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Urban Emotions is committed to offering a <\/span><b>high-quality service<\/b><span style=\"font-weight: 400;\">, using <\/span><b>safe vehicles equipped with all comforts<\/b><span style=\"font-weight: 400;\"> and driven by <\/span><b>professional drivers<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The company also undertakes to use <\/span><b>recently registered vehicles<\/b><span style=\"font-weight: 400;\">, fully <\/span><b>insured<\/b><span style=\"font-weight: 400;\">, and <\/span><b>compliant with circulation permits valid in Italy and the European Economic Area<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><\/li><\/ol><ul><li aria-level=\"1\"><b>Passenger transport is fully covered by valid insurance.<\/b><\/li><\/ul><h3><b>10. Luggage Transport<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Each passenger may carry <\/span><b>one piece of hand luggage<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The driver may refuse to load <\/span><b>undeclared bulky items<\/b><span style=\"font-weight: 400;\"> onto the vehicle if they believe these may compromise <\/span><b>travel safety<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Luggage may <\/span><b>not be transported inside the passenger compartment<\/b><span style=\"font-weight: 400;\">, as per the Highway Code.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Passengers\u2019 belongings are <\/span><b>transported under the sole responsibility of the passenger<\/b><span style=\"font-weight: 400;\">, who declares ownership at the time of boarding.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Urban Emotions and the driver are not liable for theft, damage, or loss of luggage<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><h3><b>11. Client Behavior During the Service<\/b><\/h3><p><span style=\"font-weight: 400;\">Service users are prohibited from:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Smoking during transport;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Throwing objects from the vehicle, whether stationary or moving;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Soiling, littering, or damaging the vehicle;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Eating and\/or consuming alcoholic beverages;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Demanding transport of pets;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Demanding the service be carried out in <\/span><b>violation of safety rules<\/b><span style=\"font-weight: 400;\"> and conduct as required by the applicable <\/span><b>Italian Highway Code<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><h3><b>12. Cancellation Terms<\/b><\/h3><p><span style=\"font-weight: 400;\">The Client may cancel the booking via the link provided in the confirmation email, within the timeframe indicated below, unless otherwise agreed:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>No penalty<\/b><span style=\"font-weight: 400;\"> applies for cancellations made <\/span><b>up to 48 hours before<\/b><span style=\"font-weight: 400;\"> the scheduled service.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Within 47 hours<\/b><span style=\"font-weight: 400;\">, the full amount of the service will be charged, unless otherwise agreed.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the Client does <\/span><b>not show up within 5 minutes<\/b><span style=\"font-weight: 400;\"> of the scheduled departure time, they forfeit the right to the service and must <\/span><b>still pay the full amount<\/b><span style=\"font-weight: 400;\">, including any applicable surcharges for waiting time.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Urban Emotions reserves the right to cancel the ticket at any time and under any circumstances, including but not limited to force majeure, adverse weather conditions, technical issues, or operational needs. In such cases, the Client will be entitled to a full refund of the amount paid. No further compensation or reimbursement will be due.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">For <\/span><b>services and bookings related to events or special occasions<\/b><span style=\"font-weight: 400;\">, cancellation terms will be regulated <\/span><b>by specific agreements via email or formal contract<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><h3><b>13. Liability and Limitation of Damage Compensation<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Urban Emotions may use <\/span><b>external vehicles and collaborators<\/b><span style=\"font-weight: 400;\">. Each collaborator is <\/span><b>certified by Urban Emotions<\/b><span style=\"font-weight: 400;\"> and authorized to provide the service.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Urban Emotions will make <\/span><b>reasonable efforts<\/b><span style=\"font-weight: 400;\"> to ensure vehicles arrive on time for departure and arrival, but it <\/span><b>is not liable for delays<\/b><span style=\"font-weight: 400;\"> caused by <\/span><b>force majeure<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any <\/span><b>costs, losses, or damages<\/b><span style=\"font-weight: 400;\"> caused to the Client and attributable to Urban Emotions, except in cases of <\/span><b>fraud or gross negligence<\/b><span style=\"font-weight: 400;\">, will be refunded <\/span><b>only up to the value of the booked service<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If Urban Emotions is <\/span><b>unable to provide the transport<\/b><span style=\"font-weight: 400;\"> for the booked and paid experience, it will refund the Client the amount paid, <\/span><b>up to the agreed service fee<\/b><span style=\"font-weight: 400;\">.<\/span><\/li><\/ol><h3><b>14. Insurance<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The company is insured to cover risks related to transport for which it is liable under applicable laws and these Terms.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The company shall not be held liable for damages to persons or property exceeding the insurance policy limits.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The company shall not be liable for the loss and\/or damage of the Client\u2019s belongings caused by unforeseen circumstances, force majeure, the nature and\/or inherent defects of the goods, the Client\u2019s own actions, or inaccuracy or omission of information provided by the Client.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In any case, the Client shall hold the Company harmless from any claims that may be made in the future by their own insurance companies for any reason or title.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">Urban Emotions will ensure that all suppliers and subcontractors have adequate insurance coverage to perform the service in compliance with applicable legal regulations.<\/span><\/p><h3><b>15. Complaints and Lost Property<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any complaints related to the services provided must be submitted in writing and sent to Urban Emotions via registered mail or certified email (PEC) no later than 8 days after the service, under penalty of forfeiture. In any case, no complaint concerning the quality of the services may be pursued, even as a defense in court, unless the service has been duly paid.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In case of forgotten personal items in the vehicles, the passenger or Client may send an email to info@urbanemotions.it reporting the lost item. The Client will bear any transport or delivery costs for its return.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Non-perishable items are kept for 2 months before being donated to charity. Perishable items will be discarded upon expiration.<\/span><\/li><\/ol><h3><b>16. Interpretation<\/b><\/h3><p><span style=\"font-weight: 400;\">If any provision of this agreement is found to be wholly or partially invalid or unenforceable, such provision shall be deemed not to form part of the contract, and the remaining provisions shall remain valid and enforceable.<\/span><\/p><h3><b>17. Governing Law and Jurisdiction<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The provision of services governed by this contract is subject to Italian law.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the event of any discrepancy between the Italian version of this contract and any translated version, the Italian version shall prevail.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For all disputes regarding the interpretation, validity, or execution of this contract or any of its clauses, the Court of Como shall have exclusive jurisdiction.<\/span><\/li><\/ol><h3><b>18. Privacy<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Urban Emotions commits to handling personal data in accordance with current data protection regulations, taking the necessary measures to ensure compliance with the GDPR and all EU and EEA regulations on data security.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When services under Art. 2 of these General Terms and Conditions are purchased by a Private or Business Client, Urban Emotions acts as Data Controller under EU Regulation 2016\/679 (GDPR) and processes personal data as outlined in the <\/span><a href=\"https:\/\/www.gimbus.it\/it\/privacy-policy\/\"><span style=\"font-weight: 400;\">Privacy Policy<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In addition, when services are purchased by a Business Client, both Urban Emotions and the Business Client act as independent Data Controllers with respect to the personal data of users (employees, collaborators, or guests) using the Urban Emotions service. The Business Client is responsible for providing appropriate privacy disclosures to these individuals.<\/span><\/li><\/ol><h3><b>Final Clause (Articles 1341\u20131342 of the Italian Civil Code)<\/b><\/h3><p><span style=\"font-weight: 400;\">Pursuant to Articles 1341 and 1342 of the Italian Civil Code, after reading each clause and reviewing the entire contract, the Client expressly approves the following clauses:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"> 4) Service Booking; 6) Pricing; 8) Service Modifications; 10) Luggage Transport; 12) Cancellation Terms; 13) Liability and Limitation of Damage Compensation; 14) Insurance; 15) Complaints; 16) Interpretation; 17) Governing Law and Jurisdiction.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b77a63 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"8b77a63\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a71b25f e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"a71b25f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d2f634 elementor-widget elementor-widget-image\" data-id=\"8d2f634\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.gimbus.it\/it\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"5000\" height=\"5000\" src=\"https:\/\/www.gimbus.it\/wp-content\/uploads\/2025\/03\/GIMBUS_logo_vers_bianca.png\" class=\"attachment-full size-full wp-image-120\" alt=\"\" srcset=\"https:\/\/www.gimbus.it\/wp-content\/uploads\/2025\/03\/GIMBUS_logo_vers_bianca.png 5000w, https:\/\/www.gimbus.it\/wp-content\/uploads\/2025\/03\/GIMBUS_logo_vers_bianca-300x300.png 300w, https:\/\/www.gimbus.it\/wp-content\/uploads\/2025\/03\/GIMBUS_logo_vers_bianca-1024x1024.png 1024w, https:\/\/www.gimbus.it\/wp-content\/uploads\/2025\/03\/GIMBUS_logo_vers_bianca-150x150.png 150w, https:\/\/www.gimbus.it\/wp-content\/uploads\/2025\/03\/GIMBUS_logo_vers_bianca-768x768.png 768w, https:\/\/www.gimbus.it\/wp-content\/uploads\/2025\/03\/GIMBUS_logo_vers_bianca-1536x1536.png 1536w, https:\/\/www.gimbus.it\/wp-content\/uploads\/2025\/03\/GIMBUS_logo_vers_bianca-2048x2048.png 2048w\" sizes=\"(max-width: 5000px) 100vw, 5000px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbcb51a elementor-widget elementor-widget-text-editor\" data-id=\"fbcb51a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Scopri la citt\u00e0 di Como e le sue meraviglie con un tour esclusivo a bordo di un golf car elettrico. Vivi la citt\u00e0 da una prospettiva diversa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5560bc4 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5560bc4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5069b3f elementor-widget elementor-widget-heading\" data-id=\"5069b3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Vieni a trovarci<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b451cd6 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b451cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">booking@urbanemotions.it<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M493.4 24.6l-104-24c-11.3-2.6-22.9 3.3-27.5 13.9l-48 112c-4.2 9.8-1.4 21.3 6.9 28l60.6 49.6c-36 76.7-98.9 140.5-177.2 177.2l-49.6-60.6c-6.8-8.3-18.2-11.1-28-6.9l-112 48C3.9 366.5-2 378.1.6 389.4l24 104C27.1 504.2 36.7 512 48 512c256.1 0 464-207.5 464-464 0-11.2-7.7-20.9-18.6-23.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">+39 3496612597<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-295d179 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"295d179\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec6cb0e elementor-widget elementor-widget-heading\" data-id=\"ec6cb0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ORARI DI APERTURA<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89b65a9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"89b65a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span style=\"letter-spacing: 0.76px\">Monday - Sunday 9.00 \/ 19.30<\/span><span style=\"letter-spacing: 0.76px\"><\/span><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02eac8b e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"02eac8b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t<div class=\"elementor-element elementor-element-baca17a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"baca17a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9dc4a0 elementor-widget__width-auto underline elementor-widget elementor-widget-heading\" data-id=\"b9dc4a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.gimbus.it\/it\/privacy-policy\/\">Privacy policy<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38813c7 elementor-widget__width-auto underline elementor-widget elementor-widget-heading\" data-id=\"38813c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.gimbus.it\/it\/terms-and-conditions\/\">Terms and conditions<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a50cd1 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"0a50cd1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5450e8c elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"5450e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\u00a9 2025 All Rights Reserved. P.I 04214870133\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6d15f5 elementor-shape-square e-grid-align-right elementor-widget__width-initial elementor-widget-mobile__width-auto elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"f6d15f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-fac13cb\" href=\"https:\/\/www.instagram.com\/gimbustour\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-467570f\" href=\"https:\/\/www.facebook.com\/share\/19Qd2vp7oJ\/?mibextid=wwXIfr\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Instagram Facebook General Terms and Conditions of Use This document outlines the general terms and conditions of use for the services offered by \u201cGIMBUS\u201d, a registered trademark owned by Urban Emotions S.r.l. (\u201cUrban Emotions\u201d), Tax\/VAT ID 04214870133, with registered office in Como, Via Campagna, 11, available on its website www.gimbus.it and the digital platform Fareharbour.com. PLEASE READ CAREFULLY Dear user, before browsing the website or making a reservation, we invite you to carefully read these General Terms and Conditions, which govern the use of the services offered through the site. Access to, navigation on, and use of the site constitute express acceptance of these contractual terms and conditions, and imply a binding obligation for each user to comply with them. The Privacy Policy, available at: https:\/\/www.gimbus.it\/it\/privacy-policy\/, is to be considered an integral and incorporated part of these General Terms and Conditions of Use. Access to and use of the website is entirely voluntary and implies the user&#8217;s responsibility to comply with and be legally bound by these Terms and the Privacy Policy. Urban Emotions reserves the right to modify the content of these General Terms and Conditions of Use at any time and without prior notice. Therefore, it is the user&#8217;s responsibility to review the Terms at each access to the website. 1. Definition of the Service 1.1 Urban Emotions, Tax\/VAT ID 04214870133, with registered office in Como, Via Campagna 11, operates as a tour operator, primarily organizing packages of recreational tourist experiences using its own electric vehicles, referred to as &#8220;tourist shuttles&#8221;, supported by a range of complementary services such as, but not limited to: multilingual staff assistance, multilingual audio guides, professional tour guides, boat tours, etc. In addition to the aforementioned mobility services, Urban Emotions also offers classic ancillary travel services, including but not limited to: boat tours, travel planning, excursions, hostess and meet &amp; greet services, and event planning and coordination. A &#8220;tourist package&#8221; is defined as a \u201ccombination of at least two different types of travel services for the purpose of the same trip or vacation,\u201d if at least one of the following conditions is met: a)\u00a0The services are combined by a single professional, even at the traveler\u2019s request or based on their selection, before a single contract is concluded for all services; b) The services, even if subject to separate contracts with individual service providers, are: \u00a0 b.1) purchased at a single point of sale and selected before the traveler agrees to pay; b.2) offered, sold, or billed at an all-inclusive or total price; b.3) advertised or sold under the term &#8220;package&#8221; or a similar designation; b.4) combined after the conclusion of a contract that allows the traveler to choose from a selection of different travel services, or purchased through linked online booking processes in which the traveler\u2019s name, payment details, and email address are transmitted by the first professional with whom a contract is concluded to one or more other professionals, and a contract with the latter(s) is concluded no later than 24 hours after the booking confirmation of the first travel service. 1.2 These services are provided upon request by users, who may be private individuals (&#8220;Private Clients&#8221;) or employees and\/or representatives of companies or hospitality businesses (&#8220;Business Clients&#8221;) (collectively referred to as the \u201cClient\u201d or \u201cClients\u201d), and are not provided on a regular or continuous basis. The services are available only on predetermined routes and schedules, and exclusively by prior reservation. 2.\u00a0Types of Services The services offered by Urban Emotions are listed in the \u201cTOUR\u201d section of the website www.gimbus.it, and are in any case categorized as follows: Shared Tours: these consist of transporting the Client along a predefined route, with a fixed departure time and duration. The Client purchases one or more seats on board a vehicle. Private Vehicle Tours: these consist of transporting the Client along a predefined route, with a fixed departure time and duration. The Client books the entire vehicle for their exclusive use. Private VIP Vehicle Tours: these also follow a predefined route but are characterized by flexible service start times. They may also include the presence of a professional tour guide on board. 3. External Collaborators Urban Emotions may collaborate with external partners, who are committed to operating according to the same standards of quality and efficiency, and may rely on them for the delivery of services when deemed appropriate. Urban Emotions ensures that its collaborators perform the entrusted services in compliance with all applicable laws, regulations, and safety protocols. The companies collaborating with Urban Emotions are solely and directly responsible for the services they provide. 4. Service Booking Service booking requests can be made by Clients in the following ways: Through the website www.gimbus.it; By phone, via the dedicated booking center \u2014 however, a follow-up request via email is required. A phone booking is confirmed by an email containing the Client\u2019s details and a description of the booked service, sent to the email address provided by the Client. Urban Emotions confirms the booking via email and assumes no responsibility for bookings made using other methods. The booking confirmation must be retained and includes a confirmation code that must be shown to the driver. The service will be provided according to the methods, times, and locations stated in the confirmation document, which the Client acknowledges as full proof between the parties with respect to the execution of the service, as agreed. The Client is required to verify the accuracy of the information contained in the confirmation and promptly report any discrepancies. Vehicle availability is guaranteed only if the booking request is automatically and digitally confirmed via email when made through the website. For bookings made via email or telephone, availability is guaranteed only upon receipt of a confirmation email. Availability cannot be guaranteed in the event of: football matches, public events, trade fairs, international congresses, major private or institutional events, public holidays, natural events, and force majeure. Urban Emotions undertakes to promptly inform the Client if the booking was unsuccessful. At the time of booking,<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-3224","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and conditions - GIMBUS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gimbus.it\/it\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions - GIMBUS\" \/>\n<meta property=\"og:description\" content=\"Instagram Facebook General Terms and Conditions of Use This document outlines the general terms and conditions of use for the services offered by \u201cGIMBUS\u201d, a registered trademark owned by Urban Emotions S.r.l. (\u201cUrban Emotions\u201d), Tax\/VAT ID 04214870133, with registered office in Como, Via Campagna, 11, available on its website www.gimbus.it and the digital platform Fareharbour.com. PLEASE READ CAREFULLY Dear user, before browsing the website or making a reservation, we invite you to carefully read these General Terms and Conditions, which govern the use of the services offered through the site. Access to, navigation on, and use of the site constitute express acceptance of these contractual terms and conditions, and imply a binding obligation for each user to comply with them. The Privacy Policy, available at: https:\/\/www.gimbus.it\/it\/privacy-policy\/, is to be considered an integral and incorporated part of these General Terms and Conditions of Use. Access to and use of the website is entirely voluntary and implies the user&#8217;s responsibility to comply with and be legally bound by these Terms and the Privacy Policy. Urban Emotions reserves the right to modify the content of these General Terms and Conditions of Use at any time and without prior notice. Therefore, it is the user&#8217;s responsibility to review the Terms at each access to the website. 1. Definition of the Service 1.1 Urban Emotions, Tax\/VAT ID 04214870133, with registered office in Como, Via Campagna 11, operates as a tour operator, primarily organizing packages of recreational tourist experiences using its own electric vehicles, referred to as &#8220;tourist shuttles&#8221;, supported by a range of complementary services such as, but not limited to: multilingual staff assistance, multilingual audio guides, professional tour guides, boat tours, etc. In addition to the aforementioned mobility services, Urban Emotions also offers classic ancillary travel services, including but not limited to: boat tours, travel planning, excursions, hostess and meet &amp; greet services, and event planning and coordination. A &#8220;tourist package&#8221; is defined as a \u201ccombination of at least two different types of travel services for the purpose of the same trip or vacation,\u201d if at least one of the following conditions is met: a)\u00a0The services are combined by a single professional, even at the traveler\u2019s request or based on their selection, before a single contract is concluded for all services; b) The services, even if subject to separate contracts with individual service providers, are: \u00a0 b.1) purchased at a single point of sale and selected before the traveler agrees to pay; b.2) offered, sold, or billed at an all-inclusive or total price; b.3) advertised or sold under the term &#8220;package&#8221; or a similar designation; b.4) combined after the conclusion of a contract that allows the traveler to choose from a selection of different travel services, or purchased through linked online booking processes in which the traveler\u2019s name, payment details, and email address are transmitted by the first professional with whom a contract is concluded to one or more other professionals, and a contract with the latter(s) is concluded no later than 24 hours after the booking confirmation of the first travel service. 1.2 These services are provided upon request by users, who may be private individuals (&#8220;Private Clients&#8221;) or employees and\/or representatives of companies or hospitality businesses (&#8220;Business Clients&#8221;) (collectively referred to as the \u201cClient\u201d or \u201cClients\u201d), and are not provided on a regular or continuous basis. The services are available only on predetermined routes and schedules, and exclusively by prior reservation. 2.\u00a0Types of Services The services offered by Urban Emotions are listed in the \u201cTOUR\u201d section of the website www.gimbus.it, and are in any case categorized as follows: Shared Tours: these consist of transporting the Client along a predefined route, with a fixed departure time and duration. The Client purchases one or more seats on board a vehicle. Private Vehicle Tours: these consist of transporting the Client along a predefined route, with a fixed departure time and duration. The Client books the entire vehicle for their exclusive use. Private VIP Vehicle Tours: these also follow a predefined route but are characterized by flexible service start times. They may also include the presence of a professional tour guide on board. 3. External Collaborators Urban Emotions may collaborate with external partners, who are committed to operating according to the same standards of quality and efficiency, and may rely on them for the delivery of services when deemed appropriate. Urban Emotions ensures that its collaborators perform the entrusted services in compliance with all applicable laws, regulations, and safety protocols. The companies collaborating with Urban Emotions are solely and directly responsible for the services they provide. 4. Service Booking Service booking requests can be made by Clients in the following ways: Through the website www.gimbus.it; By phone, via the dedicated booking center \u2014 however, a follow-up request via email is required. A phone booking is confirmed by an email containing the Client\u2019s details and a description of the booked service, sent to the email address provided by the Client. Urban Emotions confirms the booking via email and assumes no responsibility for bookings made using other methods. The booking confirmation must be retained and includes a confirmation code that must be shown to the driver. The service will be provided according to the methods, times, and locations stated in the confirmation document, which the Client acknowledges as full proof between the parties with respect to the execution of the service, as agreed. The Client is required to verify the accuracy of the information contained in the confirmation and promptly report any discrepancies. Vehicle availability is guaranteed only if the booking request is automatically and digitally confirmed via email when made through the website. For bookings made via email or telephone, availability is guaranteed only upon receipt of a confirmation email. Availability cannot be guaranteed in the event of: football matches, public events, trade fairs, international congresses, major private or institutional events, public holidays, natural events, and force majeure. Urban Emotions undertakes to promptly inform the Client if the booking was unsuccessful. 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(\u201cUrban Emotions\u201d), Tax\/VAT ID 04214870133, with registered office in Como, Via Campagna, 11, available on its website www.gimbus.it and the digital platform Fareharbour.com. PLEASE READ CAREFULLY Dear user, before browsing the website or making a reservation, we invite you to carefully read these General Terms and Conditions, which govern the use of the services offered through the site. Access to, navigation on, and use of the site constitute express acceptance of these contractual terms and conditions, and imply a binding obligation for each user to comply with them. The Privacy Policy, available at: https:\/\/www.gimbus.it\/it\/privacy-policy\/, is to be considered an integral and incorporated part of these General Terms and Conditions of Use. Access to and use of the website is entirely voluntary and implies the user&#8217;s responsibility to comply with and be legally bound by these Terms and the Privacy Policy. Urban Emotions reserves the right to modify the content of these General Terms and Conditions of Use at any time and without prior notice. Therefore, it is the user&#8217;s responsibility to review the Terms at each access to the website. 1. Definition of the Service 1.1 Urban Emotions, Tax\/VAT ID 04214870133, with registered office in Como, Via Campagna 11, operates as a tour operator, primarily organizing packages of recreational tourist experiences using its own electric vehicles, referred to as &#8220;tourist shuttles&#8221;, supported by a range of complementary services such as, but not limited to: multilingual staff assistance, multilingual audio guides, professional tour guides, boat tours, etc. In addition to the aforementioned mobility services, Urban Emotions also offers classic ancillary travel services, including but not limited to: boat tours, travel planning, excursions, hostess and meet &amp; greet services, and event planning and coordination. A &#8220;tourist package&#8221; is defined as a \u201ccombination of at least two different types of travel services for the purpose of the same trip or vacation,\u201d if at least one of the following conditions is met: a)\u00a0The services are combined by a single professional, even at the traveler\u2019s request or based on their selection, before a single contract is concluded for all services; b) The services, even if subject to separate contracts with individual service providers, are: \u00a0 b.1) purchased at a single point of sale and selected before the traveler agrees to pay; b.2) offered, sold, or billed at an all-inclusive or total price; b.3) advertised or sold under the term &#8220;package&#8221; or a similar designation; b.4) combined after the conclusion of a contract that allows the traveler to choose from a selection of different travel services, or purchased through linked online booking processes in which the traveler\u2019s name, payment details, and email address are transmitted by the first professional with whom a contract is concluded to one or more other professionals, and a contract with the latter(s) is concluded no later than 24 hours after the booking confirmation of the first travel service. 1.2 These services are provided upon request by users, who may be private individuals (&#8220;Private Clients&#8221;) or employees and\/or representatives of companies or hospitality businesses (&#8220;Business Clients&#8221;) (collectively referred to as the \u201cClient\u201d or \u201cClients\u201d), and are not provided on a regular or continuous basis. The services are available only on predetermined routes and schedules, and exclusively by prior reservation. 2.\u00a0Types of Services The services offered by Urban Emotions are listed in the \u201cTOUR\u201d section of the website www.gimbus.it, and are in any case categorized as follows: Shared Tours: these consist of transporting the Client along a predefined route, with a fixed departure time and duration. The Client purchases one or more seats on board a vehicle. Private Vehicle Tours: these consist of transporting the Client along a predefined route, with a fixed departure time and duration. The Client books the entire vehicle for their exclusive use. Private VIP Vehicle Tours: these also follow a predefined route but are characterized by flexible service start times. They may also include the presence of a professional tour guide on board. 3. External Collaborators Urban Emotions may collaborate with external partners, who are committed to operating according to the same standards of quality and efficiency, and may rely on them for the delivery of services when deemed appropriate. Urban Emotions ensures that its collaborators perform the entrusted services in compliance with all applicable laws, regulations, and safety protocols. The companies collaborating with Urban Emotions are solely and directly responsible for the services they provide. 4. Service Booking Service booking requests can be made by Clients in the following ways: Through the website www.gimbus.it; By phone, via the dedicated booking center \u2014 however, a follow-up request via email is required. A phone booking is confirmed by an email containing the Client\u2019s details and a description of the booked service, sent to the email address provided by the Client. Urban Emotions confirms the booking via email and assumes no responsibility for bookings made using other methods. The booking confirmation must be retained and includes a confirmation code that must be shown to the driver. The service will be provided according to the methods, times, and locations stated in the confirmation document, which the Client acknowledges as full proof between the parties with respect to the execution of the service, as agreed. The Client is required to verify the accuracy of the information contained in the confirmation and promptly report any discrepancies. Vehicle availability is guaranteed only if the booking request is automatically and digitally confirmed via email when made through the website. For bookings made via email or telephone, availability is guaranteed only upon receipt of a confirmation email. Availability cannot be guaranteed in the event of: football matches, public events, trade fairs, international congresses, major private or institutional events, public holidays, natural events, and force majeure. Urban Emotions undertakes to promptly inform the Client if the booking was unsuccessful. 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